Telavox Blog

You don't need more stats from your cloud PBX – you need more insights

How do you use the stats from your company's PBX? Do you just look at how you can answer faster or reduce the call length? Or do you think of what really matters to the customers? Elin Thiman,…

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Top 8 business benefits of IP telephony

Telephone communication is an ever-evolving service. With phone companies planning to phase out their landline services during 2020, it has never made more sense to switch to IP telephony than now.…

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Hey CIO! Are you a change master?

As a CIO, your superpower is your ability to manage change. The great thing about your role is that you get to move; technology doesn’t stand still, so you’re always looking for the next iteration,…

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Why your company needs a telephone policy

Are new employees at your company also just handed a phone and expected to get started? Time to rethink! Having a telephone policy in your organisation is as important as making sure you look…

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8 reasons why your business needs an IVR

Have you ever dialled a bank’s inbound call number? You probably got some voice instructions on how to navigate through the dial pad. That is a classic example of how an IVR system works.

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4 big benefits of UCaaS for banking and finance

Low rates, limited volatility and greater regulation have made it hard to grow for banking and finance companies. UCaaS is the way forward. Here's why.

A lot of companies in banking and finance have…

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25 remote work statistics you need to know

Working from home is growing faster than ever before, and shows no sign of slowing down. Remote work enthusiasts argue that telecommuting is "the future of work," with benefits for both employer and…

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Can UCaaS help save the retail industry?

The retail market landscape has experienced a lot of challenges over the last decade. A multitude of significant brand name retailers have closed, and many others struggle to stay afloat in an…

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Key benefits of UCaaS in healthcare

As healthcare providers strive to deliver high-quality and cost-effective services to their patients, they face a number of challenges. In this article we will have a look at how Unified…

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What is UCaaS and how does it work?

Unified Communications as a Service (UCaaS) is a collective name for cloud-based solutions that gather all of your company’s communication in a single system.

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