Telavox Blog

Take a look at what our developers have been working on lately: our brand new App Directory for efficiently accessing integrations.

The IT and telco world is littered with acronyms, and it doesn’t make things easier that many of them seem to stand for the same thing. Two of these acronyms are VoIP and SIP, and they’re often…

Thinking about investing in SIP trunking? Do you have an existing PBX that you want to keep? Maybe you don't know which telephony solution would be best? We’re here to help! In this blog post, you’ll…

With a new communications provider comes a lot of questions. Will things change for the better? What does onboarding look like? If you’re a new customer or interested in becoming one, we’d like to…

Tor Blomdell, Chief Product Officer at Telavox, always has his ear to the ground. Here, he gives his two cents on the latest industry developments.

When it comes to customer support, people’s expectations have undergone huge changes since the onset of the pandemic. Your customers now demand more, and the consequences of poor service are felt…

SIP trunking is a term that often comes up when talking about phones. But what are SIP trunks? How does SIP work, and how can your company benefit from the technology? We explain the concept and…

First-contact resolution (FCR) means to resolve a customer’s issue directly and is an essential metric for customer support centers. Improving that metric can result in a stronger customer experience…

What are the benefits of integrating your PBX and telephony with Teams? Read about the new features in Telavox: Presence sync and improved call handling.

If you count all your business communication tools, you probably end up with a long list of mobile phones, chat, PBX, social media, etc. There are many benefits of reducing or combining communication…