Telavox Blog

Enhance your workday with integrations from Telavox’s App Directory

Take a look at what our developers have been working on lately: our brand new App Directory for efficiently accessing integrations.

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What's the difference between SIP and VoIP?

The IT and telco world is littered with acronyms, and it doesn’t make things easier that many of them seem to stand for the same thing. Two of these acronyms are VoIP and SIP, and they’re often…

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SIP-trunking for your PBX

Thinking about investing in SIP trunking? Do you have an existing PBX that you want to keep? Maybe you don't know which telephony solution would be best? We’re here to help! In this blog post, you’ll…

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5 questions to ask your new communications provider

With a new communications provider comes a lot of questions. Will things change for the better? What does onboarding look like? If you’re a new customer or interested in becoming one, we’d like to…

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Telavox’s VP of Product on the trends shaping telecom today

Tor Blomdell, VP of Product at Telavox, always has his ear to the ground. Here, he gives his two cents on the latest industry developments.

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Infographic: How the pandemic has changed customer service

When it comes to customer support, people’s expectations have undergone huge changes since the onset of the pandemic. Your customers now demand more, and the consequences of poor service are felt…

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What is SIP trunking? We explain the concept!

SIP trunking is a term that often comes up when talking about phones. But what are SIP trunks? How does SIP work, and how can your company benefit from the technology? We explain the concept and…

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Why customer service teams should measure first-contact resolution

First-contact resolution (FCR) means to resolve a customer’s issue directly and is an essential metric for customer support centers. Improving that metric can result in a stronger customer experience…

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New feature in Teams: Sync your presence

What are the benefits of integrating your PBX and telephony with Teams? Read about the new features in Telavox: Presence sync and improved call handling.

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How to reduce the number of business communication tools you use

If you count all your business communication tools, you probably end up with a long list of mobile phones, chat, PBX, social media, etc. There are many benefits of reducing or combining communication…

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