Waiting times will always occur, but how can you turn waiting into a positive customer experience? We've investigated the difference between actual and perceived wait times and how you can use live…
First impressions matter – not least when your customers call you. But if you're not there to respond, what do they hear then? Hopefully, a professional welcome message. Here's how to do it!
One thing is sure – no one enjoys spending time in a telephone queue. By focusing on call queue management, you can reduce the actual and perceived waiting time and improve the customer experience.
A cloud PBX is a mobile PBX that is much more than just the technology that connects the company's phone calls. With a cloud-based PBX, your company gets a solution for all communication: from chat…
A PBX phone system is just as useful for worldwide organisations as for one-person businesses. Because who answers your calls can have a decisive impact on your business. A PBX conveys a serious…
Interactive Voice Response (IVR) is a technology that allows the caller to quickly and easily navigate to the right person via the phone's keypad. It creates a better customer experience and lowers…
Has an employee resigned, gone on parental leave, or been on long-term sick leave? Then, the tedious process of getting rid of the company subscription for the mobile phone is awaiting. In this post,…
Are you still fiddling with the small plastic card in your mobile phone? If you haven't gotten to know eSIM yet, it's about time. Get information about the technology, the benefits of eSIM, and how…
If you want to create an inclusive workplace, it is better to make mistakes than do nothing at all, claims Daniel Sörlöv, lecturer in LGBTQ+ rights and Stockholm Pride festival general. Many…
Managing your company’s phone licenses is easy in Telavox’s admin portal: you can add, cancel, rebind and upgrade phone licenses with a few clicks. But what are licenses and how do they work? Here,…
