Telavox Blog

Tips from the Teams expert – here’s how to collaborate smarter

Over a million companies use Microsoft Teams. Perhaps your company is one of them. But do you use your collaboration tools the right way? We talked with Mårten Hellebro, Senior Cloud Architect at…

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A video conference tool helped this startup get going

The passion for environmental issues grew too strong. After nine years in telecom, Telavox veteran Filip Johansson decided to set all aside for his vision.

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What is a cloud PBX?

A cloud PBX provides so much more than phone calls. With a cloud-based PBX, your company is equipped with a uniform communication solution, from chat and telephony to conference calls and video.

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The best contact center solution – 5 key functions

The way you meet your customers can have a big impact on your business. To do so, your contact center solution needs to be competent and powerful enough to handle incoming cases in an efficient and…

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How to achieve more with the help of a Customer Success Manager

User-friendly products are a must for customers as they don't constantly have to be dependent on an external actor. But Telavox's research shows that personal service is still essential. Here you…

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5 business benefits of the digital workplace

The workplace isn’t like it used to be. In the past, it was a centralised physical location where everyone gathered. The power of modern technology enables a new, transformative understanding of the…

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What is a virtual PBX?

What exactly is a virtual PBX – and how can your company benefit from a brilliant PBX solution? We sort out the concepts!

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Get a more efficient PBX by measuring these 7 KPIs

Keeping track of how your PBX system performs can enhance customer satisfaction and the efficiency and profitability of your support. For everyone with a cloud-based PBX, it’s easy to measure the…

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How to strengthen IT security when employees work from home

Working from home has its perks but can also be quite challenging, especially regarding IT security. That became even more apparent during the pandemic when many companies had to undergo a rapid…

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Increase customer satisfaction with a flexible cloud PBX

In a perfect world, no one ever has to wait in a call queue. You always get connected to the right person. Your issue gets resolved in no time, and you’re satisfied when you hang up. This is hard to…

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