Telavox Blog

5 key customer experience insights for 2024

As we get deeper into 2024, the world of customer experience (CX) finds itself at a crossroads of innovation and change. Digital transformation and the accelerated adoption of artificial intelligence…

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Rewind, play, resolve: The business benefits of call recording

The quality of customer service has become a determining factor for the success of any company. Today, millennials and Gen Z might not buy due to a single instance of poor customer service, such as…

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Why unlimited mobile data is a game changer for businesses

In today’s fast-paced, interconnected world, mobile data has become a critical resource for businesses of all sizes. With the advent of unlimited mobile data plans, companies can leverage this…

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Customer support managers: here’s how to prepare for the holidays

During the holiday season, customer service requests usually go up – a lot. One logical solution to the problem is adding more members to the customer support team, but there are more actions to take…

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How to maximise your telephony solution for retail

The retail market landscape has experienced a lot of changes over the last decade. The evolution of eCommerce has changed how businesses operate, and adapting to a new, digital landscape is key to…

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Black Friday: How to prepare your customer service team

Black Friday means your customer service team must be well-prepared, as it is one of the most important shopping days of the year. Maybe even the most important one! To make sure your customer…

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How telephony and IVR can ease the burden for small healthcare businesses

Small healthcare businesses such as dentists, vets and physios often find themselves overwhelmed when juggling the running of the clinic alongside communicating with patients and practitioners.…

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Improved care and reduced costs – key benefits of UCaaS in healthcare

The healthcare system has become significantly more efficient since the turn of the millennium. However, the size and costs of healthcare systems continue to grow. As healthcare providers strive to…

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Enhance your e-commerce business with the right telephony solution

E-commerce businesses are blossoming, and it doesn’t look like the industry will be slowing down anytime soon. But are you able to keep up with the increasing demand? One way to ease the burden is to…

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How to use programmability to enrich your call experience

Wouldn’t you like to make your work life a little bit easier, whilst delivering a better call experience for your customers? That’s exactly what programmability can do. But what is it, exactly? And…

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