Telavox Blog

As a CIO, your superpower is your ability to manage change. The great thing about your role is that you get to move; technology doesn’t stand still, so you’re always looking for the next…

Have you ever dialled a bank’s inbound call number? You probably got some voice instructions on how to navigate through the dial pad. That is a classic example of how an IVR system works.

By enabling internal and external communication and routing calls to the correct people, private branch exchange (PBX) systems are an essential part of your business. Cloud PBX solutions can offer…

Banks and financial services companies know all about competition. Low rates, limited volatility, and greater regulation have made it harder than ever to grow. Many have therefore begun efforts to

Working from home is growing faster than ever before, and shows no sign of slowing down. Remote work enthusiasts argue that telecommuting is "the future of work," with benefits for both employer…

The retail market landscape has experienced a lot of challenges over the last decade. A multitude of significant brand name retailers have closed, and many others struggle to stay afloat in an…

As healthcare providers strive to deliver high-quality and cost-effective services to their patients, they face a number of challenges. In this article we will have a look at how Unified…

The IT and telco world is littered with acronyms, and it doesn’t make things easier that many of them seem to stand for the same thing. Two of these acronyms are VoIP and SIP, and they're often…

Being new at a company is exciting and fun. However, it can also be confusing. There are so many new people, meeting rooms, and acronyms to learn. But with the help of our product Flow, jumping…

Unified Communications as a Service (UCaaS) is a collective name for cloud-based solutions that gather all of your company’s communication in a single system.