To record calls can be really beneficial for some companies – you don’t have to take notes and can focus on the person you're talking to. In some industries, there are even legal requirements for…
Are you aware of what your company really pays for IP telephony? Do you know if your provider offers competitive prices? No? Well, then it’s definitely time to look into your current agreement and…
Almost every employee has a company mobile phone today. But this doesn’t mean it’s always the obvious choice! On the contrary, many office employees might actually benefit from primarily using a…
With a unified PBX system for all your offices, you can improve the dialogue with customers, fine-tune your internal collaboration, and get a completely superior communication platform. Here is the…
Today, almost everyone brings their company mobile abroad – whether they’re on a two-day business trip to Austria or a three-week vacation in Thailand. However, failing to keep track of the mobile…
Salesforce is a powerful CRM that can be made even more potent through telephony integration. By letting your telephony solution and Salesforce become best friends, you simultaneously get happier…
People have short patience. No one likes to wait in a phone queue, be put on hold, get a busy tone or having to repeat their customer number over and over again when calling a company. So, what can…
Do you have a multi-lingual support team? Then you know it can be hard to find suitable agents, but at the same time, how much value it brings to your customers. Let’s review how to improve…
Are you using Zendesk as a CRM and thinking about a telephony integration? It’s a great way towards an improved customer experience and internal efficiency, and the integration process is easily done.
A cloud PBX is the center of your unified communications. Bring together your conversations with a unified platform, and see how internal efficiency spread like wildfire across borders – not losing a…
