First-contact resolution (FCR) means to resolve a customer’s issue directly and is an essential metric for customer support centers. Improving that metric can result in a stronger customer experience…
What are the benefits of integrating your PBX and telephony with Teams? Read about the new features in Telavox: Presence sync and improved call handling.
If you count all your business communication tools, you probably end up with a long list of mobile phones, chat, PBX, social media, etc. There are many benefits of reducing or combining communication…
Is it time to implement Microsoft Teams? Here are a few best practices to help you get started and make sure that your employees are on board from day one. That way, you can quickly take advantage of…
Customer service managers are constantly under pressure to improve performance and the customer experience. With contact center data, they get better insight into enhancing operations. A key…
A contact center is a feature that makes it possible to contact a company in a variety of ways. By using it, you can gather all your different channels to give your customers the best experience when…
Since almost everything had to go digital during the pandemic, many companies began implementing a digital onboarding process. After carrying out hundreds of digital onboardings since the beginning…
We have always strived to simplify the communication between companies and customers. Now we're launching our new contact center with omnichannel. It allows you to handle all customer communication –…
To be new at a company is both exciting and fun, but it can also be confusing. There are so many new people to meet, meeting rooms to locate, and abbreviations to learn. But by using Telavox's…
As we welcome 2022, let's look at the many things we achieved during the year. It's been an eventful one for sure – whether we expanded to new markets (¡Hola!, Bonjour! and Hallo!), developed…
