When it comes to customer support, people’s expectations have undergone huge changes since the onset of the pandemic. Your customers now demand more, and the consequences of poor service are felt…
SIP trunking is a term that often comes up when talking about phones. But what are SIP trunks? How does SIP work, and how can your company benefit from the technology? We explain the concept and…
First-contact resolution (FCR) means to resolve a customer’s issue directly and is an essential metric for customer support centers. Improving that metric can result in a stronger customer experience…
What are the benefits of integrating your PBX and telephony with Teams? Read about the new features in Telavox: Presence sync and improved call handling.
If you count all your business communication tools, you probably end up with a long list of mobile phones, chat, PBX, social media, etc. There are many benefits of reducing or combining communication…
Is it time to implement Microsoft Teams? Here are a few best practices to help you get started and make sure that your employees are on board from day one. That way, you can quickly take advantage of…
Customer service managers are constantly under pressure to improve performance and the customer experience. With contact center data, they get better insight into enhancing operations. A key…
A contact center is a feature that makes it possible to contact a company in a variety of ways. By using it, you can gather all your different channels to give your customers the best experience when…
Since almost everything had to go digital during the pandemic, many companies began implementing a digital onboarding process. After carrying out hundreds of digital onboardings since the beginning…
We have always strived to simplify the communication between companies and customers. Now we're launching our new contact center with omnichannel. It allows you to handle all customer communication –…
