5 questions to ask your new communications provider

With a new communications provider comes a lot of questions. Will things change for the better? What does onboarding look like? If you’re a new customer or interested in becoming one, we’d like to give you some answers.


1. Is your solution a true cloud offering? 

Yes! Our solution is designed with cloud-based architecture and design principles in mind, including multi-tenancy, continuous integration and deployments, observability, and high availability.


These principles enable us to deploy across the globe in both private and public clouds.


2. How will a cloud-based unified communications solution increase productivity?

Unified Communications enable organisations to communicate internally and externally through one platform across voice, chat, and video. Further, it helps companies automate repetitive tasks, increase productivity, and remove erroneous manual tasks.


By utilising a cloud-based Unified Communications solution, you can access the latest technologies and innovations without complex upgrade projects.


3. How do you support the mobile workforce?

At Telavox, we designed our solution to be mobile-first, including both the product and bundling between mobile and fixed connectivity. Our products have a responsive design that allows customers to access our features on the go, across networks and devices.


Users and administrators can easily manage their accounts without calling support or creating tickets. With Telavox, you’re mobile from day one and are not limited to your desk phone to interact with customers.


4. How do I expand my unified communications solution to adapt to business growth?

We offer our unified communications solution in multiple tiers to accommodate your business needs, from customers who want to start with PBX and voice services or run global operations, automation of tasks, as well as running contact centers.


These solutions are available through Telavox and can be activated for any customer without going through complex replacement and upgrade projects. Further, through our global footprint, we can enable local connectivity and local numbers operated from one platform, ensuring local success and global efficiency.


Read more: Why UCaaS is essential to running a successful digital workplace


5. What does the implementation process look like?

Implementing Telavox UCaaS is super simple – it’s so easy that you can do it yourself through our web app! All our customers get access to a Customer Success Manager who knows you and our solution to ensure that numbers, configurations, and collaboration are dressed for success from day one.



We hope the above information has answered a few of your questions. If you’re already a customer, you can turn to your Customer Success Manager or our FAQ if you have any questions. If you’re not a customer, you can try our solution by signing up for Telavox Free.


We cannot wait to have you on board!

See Telavox in action  Contact sales