Telavox Blog

Growth hack: How to leverage your product launch with live chat

To fully leverage the buzz created by a new product release, you need to follow your customer all the way from ”hi” to “buy”. Here are 5 ways to make the most of your product launch with live chat.

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Who else is sick of ugly software?

Why are the apps we download in our private lives so much more fun and intuitive than the software we use at work? We asked Henrik Thorvinger, Head of product vision at Telavox, how this can be.

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10 quick ways to improve your live chat

Can you use emojis when chatting with customers, and how do you avoid sounding like a robot? Why is empathy so important, and where should you put your chat widget? Keep reading for a 10-step…

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How to make wait times online feel shorter with live chat

We’ve made a deep dive into the difference between actual and perceived wait times, and how you can use live chat to turn that difference into an advantage.

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Checklist: Live chat and GDPR

In the spring of 2018, The General Data Protection Regulation (GDPR) took effect in the EU. We’ve listed 7 things to keep in mind when installing live chat on your webpage.

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4 reasons you need live chat on your website – today

More leads, increased sales and happier customers. These are just a few of the benefits from installing live chat on your website.

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4 mistakes people make when purchasing telephony for a business

Is it time to update your company’s PBX and telephony services? If so, then there are things to be aware of - so you don’t end up falling into one of the most common pitfalls. Here are four…

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The 5-minute rule: Stop losing leads with live chat on your website

Many businesses spend a lot of resources on driving traffic to their websites, but stumble on the finish line and lose most of their leads. The problem? Response times are too long. The solution?…

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6 tips for startups choosing a telephony solution

Missed calls and unclear contact information – ineffective communication is not good for a growing company. Here, Dominic, an Advisor at Telavox and expert on telephony for smaller companies,…

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"We want control, that’s why we're keeping development in-house"

In the early 2000s, the Swedish IT and telecoms company Telavox consisted of four young people sitting in a loft space where everyone did everything. Today, several awards and appointments later,…

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