Telavox Blog

Customer service managers are constantly under pressure to improve performance and the customer experience. With contact center data, they get better insight into enhancing operations. A key…

If you use Microsoft Teams, you know that there are lots of possibilities for communication – from chat to video meetings to email and collaborative documents. But did you know that Teams is also a…

A contact center is a feature that makes it possible to contact a company in a variety of ways. By using it, you can gather all your different channels to give your customers the best experience when…

Since almost everything had to go digital during the pandemic, many companies began implementing a digital onboarding process. After carrying out hundreds of digital onboardings since the beginning…

We have always strived to simplify the communication between companies and customers. Now we're launching our new contact center with omnichannel. It allows you to handle all customer communication –…

To be new at a company is both exciting and fun, but it can also be confusing. There are so many new people to meet, meeting rooms to locate, and abbreviations to learn. But by using Telavox's…

As we welcome 2022, let's look at the many things we achieved during the year. It's been an eventful one for sure – whether we expanded to new markets (¡Hola!, Bonjour! and Hallo!), developed…

It's not long till the holidays! That also means it's high time to customise your company's PBX, so your customers know which opening hours apply.

Wouldn’t you like to make your work life a little bit easier? That’s exactly what programmability can do. But what is it, exactly? And what benefits does it bring? In this post, we get into all that.…

Some telecom companies rarely think twice about selling new phones or computers. This contributes to lots of hardware being needlessly manufactured. But there's a better way, and the solution is…