Telavox Blog

The workplace isn’t like it used to be. In the past, it was a centralised physical location where everyone gathered. The power of modern technology enables a new, transformative understanding of the…

Keeping track of how your PBX system performs can enhance customer satisfaction and the efficiency and profitability of your support. For everyone with a cloud-based PBX, it’s easy to measure the…

Working from home has its perks but can also be quite challenging, especially regarding IT security. That became even more apparent during the pandemic when many companies had to undergo a rapid…

In a perfect world, no one ever has to wait in a call queue. You always get connected to the right person. Your issue gets resolved in no time, and you’re satisfied when you hang up. This is hard to…

Companies in banking and finance need to meet a lot of requirements. This calls for a telephony solution that can go the extra mile. The industry needs scalable solutions, important features such as…

The retail market landscape has experienced a lot of challenges over the last decade. A multitude of significant brand name retailers have closed, and many others struggle to stay afloat in an…

An IP telephony system follows the same principles as regular telephony. The one thing that differs is that the calls are made over the Internet, resulting in lower costs. Wherever you are, you can…

IP telephony, customer service and CRM represent the company's unified communications tools – and are great team players. If you want to optimise how you communicate within the company, you need to…

To record calls can be really beneficial for some companies – you don’t have to take notes and can focus on the person you're talking to. In some industries, there are even legal requirements for…

Are you aware of what your company really pays for IP telephony? Do you know if your provider offers competitive prices? No? Well, then it’s definitely time to look into your current agreement and…