Mobile BankID ensures safe identification and is as crucial for Swedish companies or companies operating in Sweden as private citizens. Integrating mobile BankID with your telephony solution allows…
Many contact centers are grappling with the challenges of delivering better and better responses in ever shorter times. At the same time, new channels are constantly being developed that need to be…
Over a million companies use Microsoft Teams. Perhaps your company is one of them. But do you use your collaboration tools the right way? We talked with Mårten Hellebro, Senior Cloud Architect at…
The passion for environmental issues grew too strong. After nine years in telecom, Telavox veteran Filip Johansson decided to set all aside for his vision.
The way you meet your customers can have a big impact on your business. To do so, your contact center solution needs to be competent and powerful enough to handle incoming cases in an efficient and…
User-friendly products are a must for customers as they don't constantly have to be dependent on an external actor. But Telavox's research shows that personal service is still essential. Here you…
The workplace isn’t like it used to be. In the past, it was a centralised physical location where everyone gathered. The power of modern technology enables a new, transformative understanding of the…
Keeping track of how your PBX system performs can enhance customer satisfaction and the efficiency and profitability of your support. For everyone with a cloud-based PBX, it’s easy to measure the…
Working from home has its perks but can also be quite challenging, especially regarding IT security. That became even more apparent during the pandemic when many companies had to undergo a rapid…
In a perfect world, no one ever has to wait in a call queue. You always get connected to the right person. Your issue gets resolved in no time, and you’re satisfied when you hang up. This is hard to…
