Telavox Blog

The best contact center solution – 5 key functions

The way you meet your customers can have a big impact on your business. To do so, your contact center solution needs to be competent and powerful enough to handle incoming cases in an efficient and…

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How to achieve more with the help of a Customer Success Manager

User-friendly products are a must for customers as they don't constantly have to be dependent on an external actor. But Telavox's research shows that personal service is still essential. Here you…

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5 business benefits of the digital workplace

The workplace isn’t like it used to be. In the past, it was a centralised physical location where everyone gathered. The power of modern technology enables a new, transformative understanding of the…

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Get a more efficient PBX by measuring these 7 KPIs

Keeping track of how your PBX system performs can enhance customer satisfaction and the efficiency and profitability of your support. For everyone with a cloud-based PBX, it’s easy to measure the…

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How to strengthen IT security when employees work from home

Working from home has its perks but can also be quite challenging, especially regarding IT security. That became even more apparent during the pandemic when many companies had to undergo a rapid…

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Increase customer satisfaction with a flexible cloud PBX

In a perfect world, no one ever has to wait in a call queue. You always get connected to the right person. Your issue gets resolved in no time, and you’re satisfied when you hang up. This is hard to…

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6 big benefits of UCaaS for banking and finance

Companies in banking and finance need to meet a lot of requirements. This calls for a telephony solution that can go the extra mile. The industry needs scalable solutions, important features such as…

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How to find an IP telephony system and the right plan for your company

An IP telephony system follows the same principles as regular telephony. The one thing that differs is that the calls are made over the Internet, resulting in lower costs. Wherever you are, you can…

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How to integrate IP telephony, CRM and customer service

IP telephony, customer service and CRM represent the company's unified communications tools – and are great team players. If you want to optimise how you communicate within the company, you need to…

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Call recording and GDPR – everything you need to know

To record calls can be really beneficial for some companies – you don’t have to take notes and can focus on the person you're talking to. In some industries, there are even legal requirements for…

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