Telavox Blog

The way you meet your customers can have a big impact on your business. To do so, your contact center solution needs to be competent and powerful enough to handle incoming cases in an efficient and…

User-friendly products are a must for customers as they don't constantly have to be dependent on an external actor. But Telavox's research shows that personal service is still essential. Here you…

The workplace isn’t like it used to be. In the past, it was a centralised physical location where everyone gathered. The power of modern technology enables a new, transformative understanding of the…

Keeping track of how your PBX system performs can enhance customer satisfaction and the efficiency and profitability of your support. For everyone with a cloud-based PBX, it’s easy to measure the…

Working from home has its perks but can also be quite challenging, especially regarding IT security. That became even more apparent during the pandemic when many companies had to undergo a rapid…

In a perfect world, no one ever has to wait in a call queue. You always get connected to the right person. Your issue gets resolved in no time, and you’re satisfied when you hang up. This is hard to…

Companies in banking and finance need to meet a lot of requirements. This calls for a telephony solution that can go the extra mile. The industry needs scalable solutions, important features such as…

An IP telephony system follows the same principles as regular telephony. The one thing that differs is that the calls are made over the Internet, resulting in lower costs. Wherever you are, you can…

IP telephony, customer service and CRM represent the company's unified communications tools – and are great team players. If you want to optimise how you communicate within the company, you need to…

To record calls can be really beneficial for some companies – you don’t have to take notes and can focus on the person you're talking to. In some industries, there are even legal requirements for…