Telavox Blog

Almost every employee has a company mobile phone today. But this doesn’t mean it’s always the obvious choice! On the contrary, many office employees might actually benefit from primarily using a…

With a unified PBX system for all your offices, you can improve the dialogue with customers, fine-tune your internal collaboration, and get a completely superior communication platform. Here is the…

Today, almost everyone brings their company mobile abroad – whether they’re on a two-day business trip to Austria or a three-week vacation in Thailand. However, failing to keep track of the mobile…

Salesforce is a powerful CRM that can be made even more potent through telephony integration. By letting your telephony solution and Salesforce become best friends, you simultaneously get happier…

People have short patience. No one likes to wait in a phone queue, be put on hold, get a busy tone or having to repeat their customer number over and over again when calling a company. So, what can…

Do you have a multi-lingual support team? Then you know it can be hard to find suitable agents, but at the same time, how much value it brings to your customers. Let’s review how to improve…

Are you using Zendesk as a CRM and thinking about a telephony integration? It’s a great way towards an improved customer experience and internal efficiency, and the integration process is easily done.

A cloud PBX is the center of your unified communications. Bring together your conversations with a unified platform, and see how internal efficiency spread like wildfire across borders – not losing a…

Have you considered a Microsoft Dynamics 365 telephony integration? Having your CRM tightly connected to your telephony solution has several benefits. Here we describe some of them, and how the…

Summer is upon us. The workload is less heavy, the sun is shining, and vacations are lurking around the corner – so what tasks should your tech team spend time on? Let’s go over some ideas for making…