Telavox Blog

How can you, as CIO or IT manager, leverage digital transformation in your own career? Here are four essential pointers.

Cloud-based Private Branch Exchanges (Cloud PBXs) help you break free from the constraints of on-premises and hosted PBXs. Your people will be able to collaborate more effectively and be more…

Who will pick up the phone? It may seem like an innocent question, but think about it. The answer to that question can make or break your business.

As a part of our strategy to strengthen our offer for enterprise customers, Telavox has acquired iCentrex – a company known for providing the SME and enterprise segments with creative solutions…

Does your company have offices in more than one Nordic country? But with different providers of PBX and telephony services? Then there’s a lot of money and time to be saved by opting for a unified…

A beautifully designed, zen-like office space, with plenty of plants and daylight. What good does it do, if your screen is a blinking inferno of notifications, cumbersome systems and complicated…

To fully leverage the buzz created by a new product release, you need to follow your customer all the way from ”hi” to “buy”. Here are 5 ways to make the most of your product launch with live chat.

Why are the apps we download in our private lives so much more fun and intuitive than the software we use at work? We asked Henrik Thorvinger, Head of product vision at Telavox, how this can be.

Can you use emojis when chatting with customers, and how do you avoid sounding like a robot? Why is empathy so important, and where should you put your chat widget? Keep reading for a 10-step…

We’ve made a deep dive into the difference between actual and perceived wait times, and how you can use live chat to turn that difference into an advantage.