Telavox Blog

Top 8 business benefits of IP telephony

Telephone communication is an ever-evolving service. With phone companies planning to phase out their landline services by 2020, it has never made more sense to switch to IP telephony than now.…

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Hey CIO! Are you a change master?

As a CIO, your superpower is your ability to manage change. The great thing about your role is that you get to move; technology doesn’t stand still, so you’re always looking for the next…

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Why your company needs a telephone policy

Are new employees at your company also just handed a phone and expected to get started? Time to rethink! Having a telephone policy in your organisation is as important as making sure you look…

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8 reasons why your business needs an IVR

Have you ever dialled a bank’s inbound call number? You probably got some voice instructions on how to navigate through the dial pad. That is a classic example of how an IVR system works.

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4 reasons to integrate your cloud PBX with your CRM system – today

By enabling internal and external communication and routing calls to the correct people, private branch exchange (PBX) systems are an essential part of your business. Cloud PBX solutions can offer…

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Benefits of UCaaS for banking and finance

Banks and financial services companies know all about competition. Low rates, limited volatility, and greater regulation have made it harder than ever to grow. Many have therefore begun efforts to

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25 remote work statistics you need to know in 2020

Working from home is growing faster than ever before, and shows no sign of slowing down. Remote work enthusiasts argue that telecommuting is "the future of work," with benefits for both employer…

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Can UCaaS help save the retail industry?

The retail market landscape has experienced a lot of challenges over the last decade. A multitude of significant brand name retailers have closed, and many others struggle to stay afloat in an…

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Key benefits of UCaaS in healthcare

As healthcare providers strive to deliver high-quality and cost-effective services to their patients, they face a number of challenges. In this article we will have a look at how Unified…

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What's the difference between VoIP and SIP?

The IT and telco world is littered with acronyms, and it doesn’t make things easier that many of them seem to stand for the same thing. Two of these acronyms are VoIP and SIP, and they're often…

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