Telavox Blog

Infographic: How waiting time impacts customer experience

We’ve all had times in the past when we’ve been waiting for support. It might be standing in a checkout queue at the supermarket, or waiting on hold for our customer support call to be answered.

But…

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eRate officially joins the Telavox family

Telavox acquired eRate, the MVNE frontrunner in Norway,in December of 2021. After a full year of alignment, the two companies now move into the next phase under the same brand as one strong…

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How to make wait times online feel shorter with live chat

Waiting times will always occur, but how can you turn waiting into a positive customer experience? We've investigated the difference between actual and perceived wait times and how you can use live…

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8 tips for a professional welcome message

First impressions matter – not least when your customers call you. But if you're not there to respond, what do they hear then? Hopefully, a professional welcome message. Here's how to do it!

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Call queue management – how to do it as efficiently as possible

One thing is sure – no one enjoys spending time in a telephone queue. By focusing on call queue management, you can reduce the actual and perceived waiting time and improve the customer experience.

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What is a cloud PBX?

A cloud PBX is a mobile PBX that is much more than just the technology that connects the company's phone calls. With a cloud-based PBX, your company gets a solution for all communication: from chat…

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What is a PBX phone system?

A PBX phone system is just as useful for worldwide organisations as for one-person businesses. Because who answers your calls can have a decisive impact on your business. A PBX conveys a serious…

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How to manage mobile subscriptions when someone quits

Has an employee resigned, gone on parental leave, or been on long-term sick leave? Then, the tedious process of getting rid of the company subscription for the mobile phone is awaiting. In this post,…

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eSIM – everything you need to know about the SIM card of the future

Are you still fiddling with the small plastic card in your mobile phone? If you haven't gotten to know eSIM yet, it's about time. Get information about the technology, the benefits of eSIM, and how…

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How to create a more inclusive workplace

If you want to create an inclusive workplace, it is better to make mistakes than do nothing at all, claims Daniel Sörlöv, lecturer in LGBTQ+ rights and Stockholm Pride festival general. Many…

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