Telavox Blog

The workplace isn’t like it used to be. In the past, it was a centralised physical location where everyone gathered. The power of modern technology enables a new, transformative understanding of…

The pandemic has turned much of the travel industry on its head. But there's still intense competition between companies working with hospitality. So, how can UCaaS help companies meet their…

Adrian Miller and Per Hedenmark had grown tired of the cumbersome and conservative estate agent industry. They decided to develop an estate agency service that would meet the customer’s needs, and…

Did you get a brand new telephony system, make the switch to cloud-based PBX, or buy a bunch of new phones? Then you need to update your telephone policy as well! And no, hitting send:all won’t be…

Do you know what a telephone policy actually needs to cover? Many companies know they should have a policy, but do a haphazard job with its execution. And that can, in fact, be worse than not…

How do you use the stats from your company's PBX? Do you just look at how you can answer faster or reduce the call length? Or do you think of what really matters to the customers? Elin Thiman,…

Telephone communication is an ever-evolving service. With phone companies planning to phase out their landline services by 2020, it has never made more sense to switch to IP telephony than now.…

As a CIO, your superpower is your ability to manage change. The great thing about your role is that you get to move; technology doesn’t stand still, so you’re always looking for the next…

Are new employees at your company also just handed a phone and expected to get started? Time to rethink! Having a telephone policy in your organisation is as important as making sure you look…

Have you ever dialled a bank’s inbound call number? You probably got some voice instructions on how to navigate through the dial pad. That is a classic example of how an IVR system works.