Telavox Blog

7 benefits of UCaaS in hospitality

Travel is booming worldwide. At the same time, there’s intense competition in the travel industry. So, how can UCaaS help companies meet their challenges?

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Norban | "Our team members stay connected through the cloud PBX"

Adrian Miller and Per Hedenmark had grown tired of the cumbersome and conservative estate agent industry. They decided to develop an estate agency service that would meet the customer’s needs, and…

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Time to update your telephone policy? Here’s how!

Did you get a brand new telephony system, make the switch to cloud-based PBX, or buy a bunch of new phones? Then you need to update your telephone policy as well! And no, hitting send:all won’t be…

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How to write a great telephone policy

Do you know what a telephone policy actually needs to cover? Many companies know they should have a policy, but do a haphazard job with its execution. And that can, in fact, be worse than not…

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You don't need more stats from your cloud PBX – you need more insights

How do you use the stats from your company's PBX? Do you just look at how you can answer faster or reduce the call length? Or do you think of what really matters to the customers? Elin Thiman,…

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Top 8 business benefits of IP telephony

Telephone communication is an ever-evolving service. With phone companies planning to phase out their landline services by 2020, it has never made more sense to switch to IP telephony than now.…

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Hey CIO! Are you a change master?

As a CIO, your superpower is your ability to manage change. The great thing about your role is that you get to move; technology doesn’t stand still, so you’re always looking for the next…

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Why your company needs a telephone policy

Are new employees at your company also just handed a phone and expected to get started? Time to rethink! Having a telephone policy in your organisation is as important as making sure you look…

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8 reasons why your business needs an IVR

Have you ever dialled a bank’s inbound call number? You probably got some voice instructions on how to navigate through the dial pad. That is a classic example of how an IVR system works.

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4 reasons to integrate your cloud PBX with your CRM system – today

By enabling internal and external communication and routing calls to the correct people, private branch exchange (PBX) systems are an essential part of your business. Cloud PBX solutions can offer…

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