In times of financial turmoil, businesses face numerous challenges in maintaining customer relationships. However, amidst the chaos, telephony emerges as a powerful tool that can help organisations…
In today's fast-paced and ever-changing business landscape, agility is the key to success. The ability to adapt quickly to market fluctuations, customer demands, and emerging technologies can make or…
With the rise of remote work and the increasing need for collaboration and communication among teams, businesses are turning to UCaaS as a way to streamline their operations and boost productivity.…
Telephony has been a crucial part of manufacturing for decades. Even as more and more processes become digitised and automated, the need for consistent, reliable voice calling has never gone away.…
We’ve all had times in the past when we’ve been waiting for support. It might be standing in a checkout queue at the supermarket, or waiting on hold for our customer support call to be answered.
But…
Telavox acquired eRate, the MVNE frontrunner in Norway,in December of 2021. After a full year of alignment, the two companies now move into the next phase under the same brand as one strong…
Waiting times will always occur, but how can you turn waiting into a positive customer experience? We've investigated the difference between actual and perceived wait times and how you can use live…
First impressions matter – not least when your customers call you. But if you're not there to respond, what do they hear then? Hopefully, a professional welcome message. Here's how to do it!
One thing is sure – no one enjoys spending time in a telephone queue. By focusing on call queue management, you can reduce the actual and perceived waiting time and improve the customer experience.
A cloud PBX is a mobile PBX that is much more than just the technology that connects the company's phone calls. With a cloud-based PBX, your company gets a solution for all communication: from chat…
