People have short patience. No one likes to wait in a phone queue, be put on hold, get a busy tone or having to repeat their customer number over and over again when calling a company. So, what can…
Do you have a multi-lingual support team? Then you know it can be hard to find suitable agents, but at the same time, how much value it brings to your customers. Let’s review how to improve…
Are you using Zendesk as a CRM and thinking about a telephony integration? It’s a great way towards an improved customer experience and internal efficiency, and the integration process is easily done.
A cloud PBX is the center of your unified communications. Bring together your conversations with a unified platform, and see how internal efficiency spread like wildfire across borders – not losing a…
Have you considered a Microsoft Dynamics 365 telephony integration? Having your CRM tightly connected to your telephony solution has several benefits. Here we describe some of them, and how the…
Summer is upon us. The workload is less heavy, the sun is shining, and vacations are lurking around the corner – so what tasks should your tech team spend time on? Let’s go over some ideas for making…
First impressions matter – not least when your customers call you. But if you're not there to respond, what do they hear then? Hopefully, a professional welcome message. Here's how to do it!
Summer is here and many of us long for a well-deserved break. But before you close that computer and head out into the sun, there are probably a few things to fix for you as an entrepreneur. Make…
A HubSpot telephony integration improves internal productivity and saves time that you previously spent on manual tasks. Sounds pretty good, right? In this blog post, we dig deeper into the rationale…
How frequently do you check the digital security of your business? We explain how you can do a security audit in just 10 minutes.
