During the holiday season, customer service requests usually go up – a lot. One logical solution to the problem is adding more members to the customer support team, but there are more actions to take…
The retail market landscape has experienced a lot of changes over the last decade. The evolution of eCommerce has changed how businesses operate, and adapting to a new, digital landscape is key to…
Black Friday means your customer service team must be well-prepared, as it is one of the most important shopping days of the year. Maybe even the most important one! To make sure your customer…
Small healthcare businesses such as dentists, vets and physios often find themselves overwhelmed when juggling the running of the clinic alongside communicating with patients and practitioners.…
The healthcare system has become significantly more efficient since the turn of the millennium. However, the size and costs of healthcare systems continue to grow. As healthcare providers strive to…
E-commerce businesses are blossoming, and it doesn’t look like the industry will be slowing down anytime soon. But are you able to keep up with the increasing demand? One way to ease the burden is to…
Wouldn’t you like to make your work life a little bit easier, whilst delivering a better call experience for your customers? That’s exactly what programmability can do. But what is it, exactly? And…
In today’s world, everything is becoming more virtual, and that includes learning. Learners want easily accessible knowledge without any decrease in quality. Telavox Academy was founded in the spring…
Are you still tied to your old PBX system? Then it’s time to consider switching to UCaaS – a move that can future-proof your workforce and streamline your workdays.
Telavox Talks, a brand new podcast exploring the relationship between humans and technology has recently been released. It's available on Spotify, Apple Podcasts, Acast and other podcast platforms.…
