Telavox Blog

Interactive Voice Response (IVR) is a telephony technology that allows dialers to navigate to the most appropriate receiver through the dial pad.

The evolution of Voice over Internet Protocol (VoIP) telephony systems continues to provide unique benefits, especially for those in business.

Technology is ever-changing. Today's business environment is one in which business isn't confined to just one desk, phone, computer, or office. Professionals can share skills, ideas, and…

Given the benefits of UCaaS and the importance of continually managing your digital workplace, some might say that UCaaS is essential to running a successful digital workplace. Here’s why.

The workplace isn’t like it used to be. In the past, it was a centralised physical location where everyone gathered. The power of modern technology enables a new, transformative understanding of…

Travel is booming worldwide. At the same time, there’s intense competition in the travel industry. So, how can UCaaS help companies meet their challenges?

Adrian Miller and Per Hedenmark had grown tired of the cumbersome and conservative estate agent industry. They decided to develop an estate agency service that would meet the customer’s needs, and…

Did you get a brand new telephony system, make the switch to cloud-based PBX, or buy a bunch of new phones? Then you need to update your telephone policy as well! And no, hitting send:all won’t be…

Do you know what a telephone policy actually needs to cover? Many companies know they should have a policy, but do a haphazard job with its execution. And that can, in fact, be worse than not…

How do you use the stats from your company's PBX? Do you just look at how you can answer faster or reduce the call length? Or do you think of what really matters to the customers? Elin Thiman,…