Telavox Blog

What is SIP trunking? We explain the concept!

SIP trunking is a term that often comes up when talking about phones. But what are SIP trunks? How does SIP work, and how can your company benefit from the technology? We explain the concept and…

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Why customer service teams should measure first-contact resolution

First-contact resolution (FCR) means to resolve a customer’s issue directly and is an essential metric for customer support centers. Improving that metric can result in a stronger customer experience…

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New feature in Teams: Sync your presence

What are the benefits of integrating your PBX and telephony with Teams? Read about the new features in Telavox: Presence sync and improved call handling.

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How to reduce the number of business communication tools you use

If you count all your business communication tools, you probably end up with a long list of mobile phones, chat, PBX, social media, etc. There are many benefits of reducing or combining communication…

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The best way to launch Microsoft Teams in your organisation

Is it time to implement Microsoft Teams? Here are a few best practices to help you get started and make sure that your employees are on board from day one. That way, you can quickly take advantage of…

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How support teams can reduce time-to-resolution

Customer service managers are constantly under pressure to improve performance and the customer experience. With contact center data, they get better insight into enhancing operations. A key…

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5 reasons to connect your telephony with Teams

If you use Microsoft Teams, you know that there are lots of possibilities for communication – from chat to video meetings to email and collaborative documents. But did you know that Teams is also a…

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What is a contact center?

A contact center is a feature that makes it possible to contact a company in a variety of ways. By using it, you can gather all your different channels to give your customers the best experience when…

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The secret to successful digital onboarding of hundreds of employees

Since almost everything had to go digital during the pandemic, many companies began implementing a digital onboarding process. After carrying out hundreds of digital onboardings since the beginning…

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Telavox contact center with omnichannel is here!

We have always strived to simplify the communication between companies and customers. Now we're launching our new contact center with omnichannel. It allows you to handle all customer communication –…

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