One of the best tools for managing customer interactions is a ticketing system. These systems help businesses track, manage, and resolve issues systematically, ensuring no query goes unanswered.…
If you use Microsoft Teams, you know that there are lots of possibilities for communication – from chat to video meetings to email and collaborative documents. But did you know that Teams is also a…
Keeping on top of regulations can be challenging, especially in highly complex industries like finance. Regulations such as MiFID II and the upcoming MiFID III mean that compliance is more important…
Don’t waste time looking for customer information when someone calls! Instead, make sure that incoming callers automatically show up in your CRM. Contact lookup is a Telavox integration suitable for…
Interactive Voice Response (IVR) is a technology that allows the caller to quickly and easily navigate to the right person via the phone's keypad. It creates a better customer experience and lowers…
As we get deeper into 2024, the world of customer experience (CX) finds itself at a crossroads of innovation and change. Digital transformation and the accelerated adoption of artificial intelligence…
The quality of customer service has become a determining factor for the success of any company. Today, millennials and Gen Z might not buy due to a single instance of poor customer service, such as…
In today’s fast-paced, interconnected world, mobile data has become a critical resource for businesses of all sizes. With the advent of unlimited mobile data plans, companies can leverage this…
During the holiday season, customer service requests usually go up – a lot. One logical solution to the problem is adding more members to the customer support team, but there are more actions to take…
The retail market landscape has experienced a lot of changes over the last decade. The evolution of eCommerce has changed how businesses operate, and adapting to a new, digital landscape is key to…
