For most businesses, phone calls are an essential way to communicate both internally and externally to keep operations running. If you currently have a telecom operator that works fine, it’s not common to be questioning whether there’s a better alternative. But we would like to challenge that thought. Is there a solution available that could work better for you?
Here, we will be listing five things your current telecom operator doesn’t want you to know:
1. Modern alternatives are available
- Choosing a telecom operator is something you’d ideally only do once. And if it works, there’s not much to think about. Right? A modern & digital telephony solution goes beyond basic call handling. With Telavox, your company can take advantage of smart features that streamline your workflow and increase customer satisfaction. This means smarter call handling with shorter response times, integrations with your favourite systems, automated call routing, real-time analysis, and much more.
- 2. Business telephony is easy to manage and use
Adding or removing an employee, creating a new call queue, updating business hours, or making other important updates should be simple to administer. We’ve developed a platform with an intuitive design that’s accessible to both tech-savvy and non-technical employees. You no longer need to contact your provider to make changes or wait for updates to take effect. You can handle everything yourself in our admin portal, and your changes will take effect in real-time.
3. You can integrate with your favourite tools
Many telecom operators don’t highlight the benefits of seamless integrations with your existing tools and systems. Telavox stands out by offering robust integrations with the most popular business applications like Microsoft Teams, Salesforce, Dynamics, and Zendesk. These integrations quickly boost productivity and streamline your workflows, making your business operate more efficiently.
- 4. An option with smart functionality will bring you value
While advertised prices from the bigger telecom companies may seem competitive and attractive, the question you should ask yourself is – What value do we want to achieve? Is it a smoother workday that can save valuable time for your employees? Is it faster customer response times and improved customer experience? Is it the possibility of getting statistics and gaining insights? In the end, understanding the value you are getting and the total cost of ownership is what matters.
- 5. Switching telecom operators isn't difficult
Switching telecom operators isn’t difficult. With Telavox, it’s easy. You keep the same phone numbers, and you can use the hardware you’ve already invested in. You get telephony on your computer, tablet, or mobile. Once you decide to make the switch, we’ll help you!
Summary
You might be satisfied with the telecom operator you’re using today. But is there something better out there that you’ve overlooked? We believe the answer is yes. A business telephony solution today is no longer just about SIM cards, subscriptions, and data plans. It’s about a simplified workday, better customer experiences, and results. For more than 20 years, we’ve been entirely focused on improving and finding new solutions to facilitate business communication, and we’ve become really good at it. Our easy-to-use platform is ensuring that customer communication does more than “just work”.
