For decades, work had to be done in the office. Documents had to be typed on paper using bulky typewriters, phone calls were made on corded phones and files were stored in actual filing cabinets.…
Being able to interact and collaborate with your coworkers is more crucial than ever before. According to the Harvard Business Review, managers and employees spend 50 per cent more time in…
Interactive Voice Response (IVR) is a telephony technology that allows dialers to navigate to the most appropriate receiver through the dial pad.
Technology is ever-changing. Today's business environment is one in which business isn't confined to just one desk, phone, computer, or office. Professionals can share skills, ideas, and…
Given the benefits of UCaaS and the importance of continually managing your digital workplace, some might say that UCaaS is essential to running a successful digital workplace. Here’s why.
The workplace isn’t like it used to be. In the past, it was a centralised physical location where everyone gathered. The power of modern technology enables a new, transformative understanding of the…
The pandemic has turned much of the travel industry on its head. But there's still intense competition between companies working with hospitality. So, how can UCaaS help companies meet their…
Did you get a brand new telephony system, make the switch to cloud-based PBX, or buy a bunch of new phones? Then you need to update your telephone policy as well! And no, hitting send:all won’t be…
Do you know what a telephone policy actually needs to cover? Many companies know they should have a policy, but do a haphazard job with its execution. And that can, in fact, be worse than not having…
Telephone communication is an ever-evolving service. With phone companies planning to phase out their landline services during 2020, it has never made more sense to switch to IP telephony than now.…
