People have short patience. No one likes to wait in a phone queue, be put on hold, get a busy tone or having to repeat their customer number over and over again when calling a company. So, what can…
Do you have a multi-lingual support team? Then you know it can be hard to find suitable agents, but at the same time, how much value it brings to your customers. Let’s review how to improve…
Are you using Zendesk as a CRM and thinking about a telephony integration? It’s a great way towards an improved customer experience and internal efficiency, and the integration process is easily done.
A cloud PBX is the center of your unified communications. Bring together your conversations with a unified platform, and see how internal efficiency spread like wildfire across borders – not losing a…
Have you considered a Microsoft Dynamics 365 telephony integration? Having your CRM tightly connected to your telephony solution has several benefits. Here we describe some of them, and how the…
Summer is upon us. The workload is less heavy, the sun is shining, and vacations are lurking around the corner – so what tasks should your tech team spend time on? Let’s go over some ideas for making…
A HubSpot telephony integration improves internal productivity and saves time that you previously spent on manual tasks. Sounds pretty good, right? In this blog post, we dig deeper into the rationale…
What is the state of the telephony industry and its contact centers in 2022? Is AI still the way forward? Must you really invest in omnichannel? This blog post discusses what telephony solutions are…
Are you tired of information silos and time-consuming administration? An integration between your cloud PBX and CRM system can save you both time and money. Here, we present 5 good reasons to…
Thinking about investing in SIP trunking? Do you have an existing PBX that you want to keep? Maybe you don't know which telephony solution would be best? We’re here to help! In this blog post, you’ll…
