Telavox Blog

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Telavox

Travelling with a company phone – how does it work?

Today, almost everyone brings their company mobile abroad – whether they’re on a two-day business trip to Austria or a three-week vacation in Thailand. However, failing to keep track of the mobile…

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Get started with Salesforce telephony integration

Salesforce is a powerful CRM that can be made even more potent through telephony integration. By letting your telephony solution and Salesforce become best friends, you simultaneously get happier…

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Happier customers all over the Nordic region with cloud based telephony

People have short patience. No one likes to wait in a phone queue, be put on hold, get a busy tone or having to repeat their customer number over and over again when calling a company. So, what can…

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The best ways to operate a multi-lingual support team

Do you have a multi-lingual support team? Then you know it can be hard to find suitable agents, but at the same time, how much value it brings to your customers. Let’s review how to improve…

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Zendesk telephony integration – easier than you may think

Are you using Zendesk as a CRM and thinking about a telephony integration? It’s a great way towards an improved customer experience and internal efficiency, and the integration process is easily done.

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Better unified communications with a company-wide cloud PBX

A cloud PBX is the center of your unified communications. Bring together your conversations with a unified platform, and see how internal efficiency spread like wildfire across borders – not losing a…

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3 reasons to integrate Microsoft Dynamics 365 with your telephony

Have you considered a Microsoft Dynamics 365 telephony integration? Having your CRM tightly connected to your telephony solution has several benefits. Here we describe some of them, and how the…

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IT Managers – here’s how to prepare your team for the summer

Summer is upon us. The workload is less heavy, the sun is shining, and vacations are lurking around the corner – so what tasks should your tech team spend time on? Let’s go over some ideas for making…

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4 benefits of integrating telephony with HubSpot

A HubSpot telephony integration improves internal productivity and saves time that you previously spent on manual tasks. Sounds pretty good, right? In this blog post, we dig deeper into the rationale…

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Telephony and Contact Center trends 2022

What is the state of the telephony industry and its contact centers in 2022? Is AI still the way forward? Must you really invest in omnichannel? This blog post discusses what telephony solutions are…

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