In a perfect world, no one ever has to wait in a call queue. You always get connected to the right person. Your issue gets resolved in no time, and you’re satisfied when you hang up. This is hard to…
Companies in banking and finance need to meet a lot of requirements. This calls for a telephony solution that can go the extra mile. The industry needs scalable solutions, important features such as…
An IP telephony system follows the same principles as regular telephony. The one thing that differs is that the calls are made over the Internet, resulting in lower costs. Wherever you are, you can…
IP telephony, customer service and CRM represent the company's unified communications tools – and are great team players. If you want to optimise how you communicate within the company, you need to…
To record calls can be really beneficial for some companies – you don’t have to take notes and can focus on the person you're talking to. In some industries, there are even legal requirements for…
Are you aware of what your company really pays for IP telephony? Do you know if your provider offers competitive prices? No? Well, then it’s definitely time to look into your current agreement and…
Almost every employee has a company mobile phone today. But this doesn’t mean it’s always the obvious choice! On the contrary, many office employees might actually benefit from primarily using a…
With a unified PBX system for all your offices, you can improve the dialogue with customers, fine-tune your internal collaboration, and get a completely superior communication platform. Here is the…
Today, almost everyone brings their company mobile abroad – whether they’re on a two-day business trip to Austria or a three-week vacation in Thailand. However, failing to keep track of the mobile…
Salesforce is a powerful CRM that can be made even more potent through telephony integration. By letting your telephony solution and Salesforce become best friends, you simultaneously get happier…
