Telavox Blog

Is physical retail obsolete now as everyone shops online? How should physical retail stay up-to-date to meet the new demands? These questions are just some you’ll get answers to in this post.

Black Friday means your customer service team must be well-prepared, as it is one of the most important shopping days of the year. Maybe even the most important one! To make sure your customer…

In hospitality and service, the customer always comes first, and with the help of smart digital solutions like UCaaS, you can upgrade your customer support substantially. Let’s go over how UCaaS and…

Mobile BankID ensures safe identification and is as crucial for Swedish companies or companies operating in Sweden as private citizens. Integrating mobile BankID with your telephony solution allows…

Many contact centers are grappling with the challenges of delivering better and better responses in ever shorter times. At the same time, new channels are constantly being developed that need to be…

The way you meet your customers can have a big impact on your business. To do so, your contact center solution needs to be competent and powerful enough to handle incoming cases in an efficient and…

The workplace isn’t like it used to be. In the past, it was a centralised physical location where everyone gathered. The power of modern technology enables a new, transformative understanding of the…

Keeping track of how your PBX system performs can enhance customer satisfaction and the efficiency and profitability of your support. For everyone with a cloud-based PBX, it’s easy to measure the…

Working from home has its perks but can also be quite challenging, especially regarding IT security. That became even more apparent during the pandemic when many companies had to undergo a rapid…

In a perfect world, no one ever has to wait in a call queue. You always get connected to the right person. Your issue gets resolved in no time, and you’re satisfied when you hang up. This is hard to…