One thing is sure – no one enjoys spending time in a telephone queue. By focusing on call queue management, you can reduce the actual and perceived waiting time and improve the customer experience.
A cloud PBX is a mobile PBX that is much more than just the technology that connects the company's phone calls. With a cloud-based PBX, your company gets a solution for all communication: from chat…
A PBX phone system is just as useful for worldwide organisations as for one-person businesses. Because who answers your calls can have a decisive impact on your business. A PBX conveys a serious…
Has an employee resigned, gone on parental leave, or been on long-term sick leave? Then, the tedious process of getting rid of the company subscription for the mobile phone is awaiting. In this post,…
Are you still fiddling with the small plastic card in your mobile phone? If you haven't gotten to know eSIM yet, it's about time. Get information about the technology, the benefits of eSIM, and how…
If you want to create an inclusive workplace, it is better to make mistakes than do nothing at all, claims Daniel Sörlöv, lecturer in LGBTQ+ rights and Stockholm Pride festival general. Many…
Investments in digital technology are increasing, but how do you, as a CIO, ensure that the initiatives also succeed? With information from Gartner and McKinsey, we conclude what CIOs should focus on…
Given the benefits of UCaaS and the importance of continually managing your digital workplace, some might say that UCaaS is essential to running a successful digital workplace. Here’s why.
Some customers prefer to pick up the phone, while others want to send an email or chat. With a live chat like Telavox’s installed on your website, you become more accessible to your customers. You…
Unified Communications as a Service (UCaaS) is a collective name for cloud-based solutions that gather your company's communication in a single system. UCaaS provides several benefits for all…
