How cost-effective is your IP telephony solution?

Are you aware of what your company really pays for IP telephony? Do you know if your provider offers competitive prices? No? Well, then it’s definitely time to look into your current agreement and determine whether you should change your IP telephony solution or not. This is how you do it.

1. What are the calling costs with your current IP telephony solution?

Today, calling costs are much lower than a few years ago, especially when it comes to international calls. But depending on which countries are involved, how many calls are made and how long they are, costs can still vary a great deal. You should have a close look at your IP telephony price list in order to find out the calling costs from your network to other suppliers, as it can differ a lot. Compare this with other suppliers to ensure that you are actually offered competitive prices.

If your company is making a lot of calls to the US, for example, the prices may not be favorable right there. Many suppliers offer special discounts to certain countries, and might be able to tailor the solution for your needs. Find out what your options are, and don’t just accept a standard price list.

Need help integrating IP telephony, CRM and customer service? Find out more! 

2. What is your monthly fee?

It wasn’t long ago since the monthly invoice used to be a more or less unpleasant surprise moment. Today there are a number of different advantageous IP telephony solutions, where the subscriptions have fixed fees and low costs for calling. However, some features might still cost you extra, such as voicemail or the ability to display your company phone number, no matter what device you’re calling from. Other companies include a number of features and additional services directly in the agreement.

3. What binding period does your IP telephony solution have?

The binding time usually varies a great deal between companies, depending on the size of the business. For example, some would gladly accept a longer binding period if it includes mobile phones or other hardware on installment. Other companies want to be more free, and are therefore happy to pay a slightly higher sum per month.

Try to figure out what would be most beneficial to you. A subscription with a longer binding period could mean that you have to commit yourself for five years – but on the other hand pay a lower monthly fee. Start by reviewing your needs for IP telephony. Many suppliers offer subscriptions both with and without binding times, so it’s easier for you to choose the one that suits you best.

Have you realised that the agreement for your IP telephony solution is not quite right for your company? Read more about how to find the right one here.

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