Telavox Blog

Is physical retail obsolete now as everyone shops online? How should physical retail stay up-to-date to meet the new demands? These questions are just some you’ll get answers to in this post.

In hospitality and service, the customer always comes first, and with the help of smart digital solutions like UCaaS, you can upgrade your customer support substantially. Let’s go over how UCaaS and…

When was the last time you woke up, and the only thing you heard were birds chirping, the wind blowing, or simply the delight of complete silence? Few city dwellers get to experience that. Glamping,…

Mobile BankID ensures safe identification and is as crucial for Swedish companies or companies operating in Sweden as private citizens. Integrating mobile BankID with your telephony solution allows…

Many contact centers are grappling with the challenges of delivering better and better responses in ever shorter times. At the same time, new channels are constantly being developed that need to be…

The passion for environmental issues grew too strong. After nine years in telecom, Telavox veteran Filip Johansson decided to set all aside for his vision.

The way you meet your customers can have a big impact on your business. To do so, your contact center solution needs to be competent and powerful enough to handle incoming cases in an efficient and…

User-friendly products are a must for customers as they don't constantly have to be dependent on an external actor. But Telavox's research shows that personal service is still essential. Here you…

The workplace isn’t like it used to be. In the past, it was a centralised physical location where everyone gathered. The power of modern technology enables a new, transformative understanding of the…

Keeping track of how your PBX system performs can enhance customer satisfaction and the efficiency and profitability of your support. For everyone with a cloud-based PBX, it’s easy to measure the…