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What does UCaaS stand for, and how does it work?

Unified Communications as a Service (UCaaS) is a collective name for cloud-based solutions that gather your company's communication in a single system. UCaaS provides several benefits for all…

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How Telavox Academy makes user onboarding easy and effective

In today’s world, everything is becoming more virtual, and that includes learning. Learners want easily accessible knowledge without any decrease in quality. Telavox Academy was founded in the spring…

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Improved care and reduced costs – key benefits of UCaaS in healthcare

The healthcare system has become significantly more efficient since the turn of the millennium. However, the size and costs of healthcare systems continue to grow. As healthcare providers strive to…

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Enhance your e-commerce business with the right telephony solution

E-commerce businesses are blossoming, and it doesn’t look like the industry will be slowing down anytime soon. But are you able to keep up with the increasing demand? One way to ease the burden is to…

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The best telephony solutions for physical retail

Is physical retail obsolete now as everyone shops online? How should physical retail stay up-to-date to meet the new demands? These questions are just some you’ll get answers to in this post.

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Black Friday: How to prepare your customer service team

Black Friday means your customer service team must be well-prepared, as it is one of the most important shopping days of the year. Maybe even the most important one! To make sure your customer…

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Let UCaaS and telephony transform the hospitality and service industry

In hospitality and service, the customer always comes first, and with the help of smart digital solutions like UCaaS, you can upgrade your customer support substantially. Let’s go over how UCaaS and…

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Integrating mobile BankID with your telephony solution

Mobile BankID ensures safe identification and is as crucial for Swedish companies or companies operating in Sweden as private citizens. Integrating mobile BankID with your telephony solution allows…

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Contact center: increased service with a customer-friendly solution

Many contact centers are grappling with the challenges of delivering better and better responses in ever shorter times. At the same time, new channels are constantly being developed that need to be…

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What is a cloud PBX?

A cloud PBX provides so much more than phone calls. With a cloud-based PBX, your company is equipped with a uniform communication solution, from chat and telephony to conference calls and video.

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