Telavox Blog

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What is a cloud PBX?

A cloud PBX provides so much more than phone calls. With a cloud-based PBX, your company is equipped with a uniform communication solution, from chat and telephony to conference calls and video.

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The best contact center solution – 5 key functions

The way you meet your customers can have a big impact on your business. To do so, your contact center solution needs to be competent and powerful enough to handle incoming cases in an efficient and…

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5 business benefits of the digital workplace

The workplace isn’t like it used to be. In the past, it was a centralised physical location where everyone gathered. The power of modern technology enables a new, transformative understanding of the…

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What is a virtual PBX?

What exactly is a virtual PBX – and how can your company benefit from a brilliant PBX solution? We sort out the concepts!

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Get a more efficient PBX by measuring these 7 KPIs

Keeping track of how your PBX system performs can enhance customer satisfaction and the efficiency and profitability of your support. For everyone with a cloud-based PBX, it’s easy to measure the…

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How to strengthen IT security when employees work from home

Working from home has its perks but can also be quite challenging, especially regarding IT security. That became even more apparent during the pandemic when many companies had to undergo a rapid…

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Increase customer satisfaction with a flexible cloud PBX

In a perfect world, no one ever has to wait in a call queue. You always get connected to the right person. Your issue gets resolved in no time, and you’re satisfied when you hang up. This is hard to…

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6 big benefits of UCaaS for banking and finance

Companies in banking and finance need to meet a lot of requirements. This calls for a telephony solution that can go the extra mile. The industry needs scalable solutions, important features such as…

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Can UCaaS help save the retail industry?

The retail market landscape has experienced a lot of challenges over the last decade. A multitude of significant brand name retailers have closed, and many others struggle to stay afloat in an…

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How to find an IP telephony system and the right plan for your company

An IP telephony system follows the same principles as regular telephony. The one thing that differs is that the calls are made over the Internet, resulting in lower costs. Wherever you are, you can…

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