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Telephony and Contact Center trends 2022

What is the state of the telephony industry and its contact centers in 2022? Is AI still the way forward? Must you really invest in omnichannel? This blog post discusses what telephony solutions are…

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5 reasons to integrate your cloud PBX with your CRM system

Are you tired of information silos and time-consuming administration? An integration between your cloud PBX and CRM system can save you both time and money. Here, we present 5 good reasons to…

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SIP-trunking for your PBX

Thinking about investing in SIP trunking? Do you have an existing PBX that you want to keep? Maybe you don't know which telephony solution would be best? We’re here to help! In this blog post, you’ll…

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Infographic: How the pandemic has changed customer service

When it comes to customer support, people’s expectations have undergone huge changes since the onset of the pandemic. Your customers now demand more, and the consequences of poor service are felt…

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What is SIP trunking? We explain the concept!

SIP trunking is a term that often comes up when talking about phones. But what are SIP trunks? How does SIP work, and how can your company benefit from the technology? We explain the concept and…

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Why customer service teams should measure first-contact resolution

First-contact resolution (FCR) means to resolve a customer’s issue directly and is an essential metric for customer support centers. Improving that metric can result in a stronger customer experience…

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New feature in Teams: Sync your presence

What are the benefits of integrating your PBX and telephony with Teams? Read about the new features in Telavox: Presence sync and improved call handling.

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How to reduce the number of business communication tools you use

If you count all your business communication tools, you probably end up with a long list of mobile phones, chat, PBX, social media, etc. There are many benefits of reducing or combining communication…

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The best way to launch Microsoft Teams in your organisation

Is it time to implement Microsoft Teams? Here are a few best practices to help you get started and make sure that your employees are on board from day one. That way, you can quickly take advantage of…

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How support teams can reduce time-to-resolution

Customer service managers are constantly under pressure to improve performance and the customer experience. With contact center data, they get better insight into enhancing operations. A key…

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