Telavox Blog

For most businesses, phone calls are an essential way to communicate both internally and externally to keep operations running. If you currently have a telecom operator that works fine, it’s not…

If you use Microsoft Teams, you know that there are lots of possibilities for communication – from chat to video meetings to email and collaborative documents. But did you know that Teams is also a…

Don’t waste time looking for customer information when someone calls! Instead, make sure that incoming callers automatically show up in your CRM. Contact lookup is a Telavox integration suitable for…

Interactive Voice Response (IVR) is a technology that allows the caller to quickly and easily navigate to the right person via the phone's keypad. It creates a better customer experience and lowers…

As we get deeper into 2024, the world of customer experience (CX) finds itself at a crossroads of innovation and change. Digital transformation and the accelerated adoption of artificial intelligence…

The quality of customer service has become a determining factor for the success of any company. Today, millennials and Gen Z might not buy due to a single instance of poor customer service, such as…

During the holiday season, customer service requests usually go up – a lot. One logical solution to the problem is adding more members to the customer support team, but there are more actions to take…

The retail market landscape has experienced a lot of changes over the last decade. The evolution of eCommerce has changed how businesses operate, and adapting to a new, digital landscape is key to…

Black Friday means your customer service team must be well-prepared, as it is one of the most important shopping days of the year. Maybe even the most important one! To make sure your customer…

The healthcare system has become significantly more efficient since the turn of the millennium. However, the size and costs of healthcare systems continue to grow. As healthcare providers strive to…