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Mobile PBX for businesses – this is how it works

A mobile PBX makes it possible for you and your team to deliver to your customers at all times – regardless of where you are. In this article, we will take a closer look at how a mobile PBX can…

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What are IP telephony and VoIP?

IP telephony is a way to call over the internet instead of using the traditional telephone network. IP stands for Internet Protocol, the technical standard for sending information over the…

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Call recording: Can companies record calls?

It is beneficial to most companies to record calls, and in some industries, there are even legal requirements for call recording.

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Analogue phone or IP telephone – what’s the difference?

IP telephony, softphones, SIP, VOIP, the PSTN – the telephony terms can be quite confusing! In this blog post, we take a look at the differences between analogue phones and IP phones. 

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Telavox expands in Europe – acquires cloud-based communication provider in Spain

The Swedish UCaaS company, Telavox, has acquired the Spanish cloud-based communication company Numintec. It's a major milestone for Telavox's expansion in Europe that opens up two new markets:…

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Telavox teams up with London-based technology partner Impact IT

Telavox is proud to announce we’re partnering with Impact IT, a London-based Technology Partner for regulated firms and charities. Impact’s aim is to turn a company’s technology from its tool, to…

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Automate more – increase customer satisfaction with IVR

Effectual call forwarding in the form of interactive voice response (IVR) is sweet music to your customers' ears. The classic monotonous signals, while waiting for someone to answer, often lead to…

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Smart keypad options (IVR): 3 examples

No matter what you want to achieve with your interactive voice (IVR) system, it must be efficient and helpful to your customers. In this post, you’ll learn more about welcome messages and examples…

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Buying a business phone – what applies?

Do I get a VAT refund when I buy a mobile phone for the company? And is it okay to use the phone privately? We sort it out for you in this blog post!

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What is a softphone?

A softphone is a program that allows you to use your computer as a telephone. A softphone in a computer works like a regular phone. You can dial phone numbers, make outgoing calls, receive calls,…

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