Telavox Blog

Petra Berggren

Petra Berggren

You don't need more stats from your cloud PBX – you need more insights

How do you use the stats from your company's PBX? Do you just look at how you can answer faster or reduce the call length? Or do you think of what really matters to the customers? Elin Thiman,…

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Telavox acquires iCentrex

As a part of our strategy to strengthen our offer for enterprise customers, Telavox has acquired iCentrex – a company known for providing the SME and enterprise segments with creative solutions…

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Checklist: Live chat and GDPR

In the spring of 2018, The General Data Protection Regulation (GDPR) took effect in the EU. We’ve listed 7 things to keep in mind when installing live chat on your webpage.

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4 mistakes people make when purchasing telephony for a business

Is it time to update your company’s PBX and telephony services? If so, then there are things to be aware of - so you don’t end up falling into one of the most common pitfalls. Here are four…

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The 5-minute rule: Stop losing leads with live chat on your website

Many businesses spend a lot of resources on driving traffic to their websites, but stumble on the finish line and lose most of their leads. The problem? Response times are too long. The solution?…

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