Infographic: How the pandemic has changed customer service

When it comes to customer support, people’s expectations have undergone huge changes since the onset of the pandemic. Your customers now demand more, and the consequences of poor service are felt more than ever.

We’ve compiled some key facts and figures about customer service expectations that your business needs to know to succeed in a post-pandemic world. Read on to view our infographic and gain more insights.



Key takeaways:

  • Customers demand better service than they did before the pandemic.
  • Customers expect support available whenever and wherever they need it.
  • Use data and internal communication to predict customersneeds: work proactively, not reactively.
  • Offering empathetic, personalised customer service can increase your retention.

Want more info?

Want to know more about how you can improve your customer service? Download our free guide: “How a contact center strengthens customer experience”. It's packed with useful info about what makes a customer experience go from "good" to "oh wow!".


You'll learn more about the effect of the pandemic on customer expectations, how companies can use contact centers to deliver quality service and why omnichannel communication is so important for the future of customer service.

How a contact center strengthens the customer experience